Frequently Asked Questions.

Visit our booking page and tell us a bit about your home, and what services you’d like.

In addition to online booking, you can also call our Customer Service Team at (226) 779-2289 or email us at contact@revivecleaners.ca with any questions or to schedule an appointment.

We offer flat rate pricing for cleanings based on the square footage of your home. Please see our booking page to get a detailed quote for your exact situation – or call us at (226) 779-2289.

Yes! We provide everything we need to clean your home. If you prefer that we use your vacuum or supplies, no problem! Just let us know.

Please see our checklist of services on our services page. We also have extra services available if you’d like a deeper cleaning.

Just tell us how our cleaners can gain entry in the special instructions when you make your booking. Most customers leave a key under the mat, or in a lockbox so that we can get in and out of their home for the service when they are not home. Our teams are very trustworthy and will be sure to lock up afterward and leave the key where we found it.

Each appointment takes roughly between 2-4 hours. It may take longer if you request a deep clean or if more cleaning is required.

Ensuring an optimal cleaning experience begins with minimizing clutter in your space. Cleaners require access to surfaces, and excessive clutter can impede their efficiency. Prioritize clearing floors of items and debris to facilitate a thorough cleaning process. When your cleaner arrives, discuss a plan for creating sufficient cleaning space, especially if you're at home.

The presence of children, pets, or other adults can pose obstacles to an efficient cleaning job and may even present safety concerns. Vacuums, cleaning products, and supplies will be in the cleaning area, so providing the cleaner with space helps prevent accidents.

We've invested considerable time and effort in thoroughly researching the fair market value for Professional Cleaning Services in our region, and our rates align with the industry average of our professional competitors. Professional cleaning is a labor-intensive profession that demands not only physical exertion but also years of experience and expertise. The job takes a toll on the body, puts wear and tear on vehicles, and requires specialized equipment.

Key elements such as insurance coverage and the use of professional-grade products are essential for delivering the quality service our clients deserve. We firmly believe that providing these resources is in the best interest of both our clients and our cleaners. Ensuring fair compensation for our cleaners is a core principle for us. Recognizing the demanding nature of the job, we believe that a well-compensated cleaner is not only happier but also more likely to deliver exceptional service.

Our commitment to fair wages is driven by the belief that a content and well-paid cleaner will contribute to a positive and lasting relationship with our clients. We aim for longevity in both our cleaning staff and our client partnerships because we understand that happy cleaners lead to happy clients.

Absolutely! If your pet is unattended during our entry or exit, kindly ensure they are secured or inform us if they try to escape we want to make sure they stay home while we bring in or take out our equipment.

There is no signing of a contract. However, we do have service terms and conditions, along with a cancellation policy in place.

We kindly request a minimum of 24 hours notice for any cancellations or changes to upcoming appointments. When sufficient notice is given, no cancellation fee will be applied. However, if the notice is less than 24 hours, a $50 cancellation fee will be charged. In the event of a same-day cancellation, or inability to access your home you will be charged the full appointment cost.

We accept most major credit cards and E-Transfers for payment. A pre-authorization hold will be automatically generated on funds paid via credit card (including Visa debit) the day before your scheduled services. It's important to note that this hold is a temporary set-aside, and no funds have been deducted or processed by your bank. Although it may appear as a removal on your Visa debit card, rest assured, that the amount is being held separately by your bank until the charge is processed for your cleaning service.

For E-Transfers, we require that the payment is received the day before your appointment to ensure a smooth transaction.

Mistakes can occur, but we stand behind our commitment to flawless cleaning. Our valued customers benefit from our proud offering – a 24-hour cleaning guarantee. It's important to note that this guarantee is applicable when you are available for a post-cleaning walk-through with our cleaner.

This step is crucial in ensuring that we not only meet but exceed your expectations, promptly addressing any concerns that may arise. Your active involvement during the walk-through enables us to deliver the highest level of satisfaction and uphold the quality of our service.

In the rare event that you are unsatisfied with our service, and you've already completed an in-person walk-through, please inform us within 24 hours of the service. We will promptly send a cleaner back to address any issues, and this follow-up service is provided at no cost to you. Your satisfaction is our commitment.